Refund policy
Return Window: You may return items within 7 days of receiving your order.
Return Conditions:
- Items must be unused, unwashed, and in original packaging.
- Sale items and personalized products cannot be returned.
Refund Process:
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days to your original payment method.
Return Shipping Costs: The customer is responsible for return shipping fees unless the item is defective or incorrect.
To initiate a return, contact us at
Return Window: You may return items within 7 days of receiving your order.
Return Conditions:
- Items must be unused, unwashed, and in original packaging.
- Sale items and personalized products cannot be returned.
Refund Process:
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days to your original payment method.
Return Shipping Costs: The customer is responsible for return shipping fees unless the item is defective or incorrect.
To initiate a return, contact us at support@primesolex.com.